Refund, Return & Exchange Policy

This Refund, Return & Exchange Policy (“Policy”) governs the terms and conditions under which [eziebd.com] (“Company,” “we,” “us,” or “our”) accepts product returns, processes refunds, and provides exchanges. By purchasing from this website, you (“Customer,” “you,” or “your”) acknowledge and agree to comply with this Policy

1. General Provisions

1.1 This Policy applies to all products and services purchased directly through Our website eziebd.com.
1.2 All returns, refunds, and exchanges are subject to verification and approval by the Company.
1.3 The Company reserves the right to amend this Policy at any time, and such changes shall take effect immediately upon posting.

2. Refund Policy

2.1 Physical Products

  • Refund requests must be submitted within 3 days of delivery.
  • Products must be unused, undamaged, and returned in original packaging with proof ofpurchase.
  • Refunds will not be granted for products that show signs of wear, misuse, or alteration.

2.2 Non-Refundable Items

The following items are strictly non-refundable:

a. Gift cards, vouchers, or credits;
b. Discounted, clearance, or final-sale items (unless defective);
c. Customized, made-to-order, or personalized products;
d. Completed or partially completed services.

3. Return Policy (Physical Goods Only)

3.1 Returns must be requested within 7 working days of delivery.
3.2 Products must be in original condition, unused, and returned with all original packaging andaccessories.
3.3 Customers are responsible for return shipping costs, except in cases of Company error (defective or incorrect items).
3.4 The Company reserves the right to refuse returns that do not comply with these conditions.

4. Exchange Policy (Physical Goods Only)

4.1 Exchanges may be granted for defective, damaged, or incorrectly delivered products, subject to availability.
4.2 Exchange requests must be made within 7 days of delivery.
4.3 If an identical item is unavailable, the Customer may choose an alternative product of equal value or request a refund.
4.4 Customers are responsible for return shipping costs unless the product is defective or incorrect due to Company error.

5. Refund & Return Process

5.1 To initiate a refund, return, or exchange, the Customer must contact the Company at [eziebdshop@gmail.com] and provide the following:

  • Order number
  • Proof of purchase
  • Description of the issue
  • Photographic evidence (for defective/damaged items)

5.2 The Company shall review the request and notify the Customer of approval or rejection within a reasonable timeframe.
5.3 Approved refunds shall be issued to the original method of payment within [5–10 business days], subject to payment provider processing times.

6. Contact Information

For any questions or concerns regarding this Policy, please contact us:

Email: support@eziebd.com
Phone: 01345977150